Welcome 👋
Discover a Seamless Support Experience Tailored to Your Needs!
Get Answers to Your Questions About Our Services & Processes!
1. General Questions
What is FoxSmurfs?
FoxSmurfs is a trusted platform specializing in selling high-quality game accounts for various titles like Valorant, Overwatch 2, Apex Legends, Marvel Rivals, and more.
Is buying game accounts safe?
Yes! We ensure all accounts are secured, and we follow strict verification processes. However, we recommend following our security guidelines after purchase.
Do you offer refunds?
All sales are final on FoxSmurfs, and there are no returns. However, if your order is not delivered or not as described, you will receive a full refund.
You can request a refund by raising a dispute or contacting our 24/7 support live chat. Refunds can take up to 1 week to process.
Where can I contact support?
You can contact us through Discord Server, our website’s live chat, or email us at [email protected].
2. Ordering & Delivery
How do I place an order?
Simply browse our website, select the account you want, and complete the checkout process. You’ll receive delivery details via email or Discord.
How long does delivery take?
Delivery is usually instant or within a few hours. However, some accounts may take longer depending on availability.
I haven’t received my order. What should I do?
If you haven’t received your order after the estimated time, please contact our support team for assistance.
3. Account Security & Warranty
Do you provide a warranty for accounts?
Yes! We offer a limited warranty for specific accounts. The details will be mentioned in the product description.
What should I do after purchasing an account?
We recommend changing the email and password immediately and enabling any additional security settings.
What if my account gets recovered by the original owner?
We take security seriously, but if an issue arises, contact support, and we will investigate the matter.
4. Payments & Discounts
What payment methods do you accept?
We accept various payment methods, including PayPal, crypto, and other secure options. Check our checkout page for details.
Do you offer discounts or promotions?
Yes! We occasionally run promotions. Join our [Discord](Your Discord Link) or follow our website for updates.
5. Account Details & Ownership
Are the accounts you sell hacked or stolen?
No! All accounts are legally obtained through trusted suppliers and verified before listing.
Can I resell an account I buy from FoxSmurfs?
Once purchased, the account is yours. However, we do not provide support for resold accounts.
Do you offer custom accounts?
Yes! If you’re looking for a specific type of account, contact our support, and we’ll try to find it for you.
6. Discord & Community
Do you have a Discord server?
Yes! Join our Discord to stay updated on new stock, promotions, and support.
Can I sell accounts on your Discord?
We only accept accounts from verified suppliers. If you’re interested in becoming a supplier, contact us.
7. Bans & Restrictions
Why do prices vary for the same game?
Prices depend on the account’s rank, skins, and other factors. More valuable accounts cost more.
Do you price match with other sellers?
No, but we ensure competitive pricing while maintaining quality and security.
8. Pricing & Availability
What if my purchased account gets banned?
We are not responsible for bans due to misuse, cheating, or violating the game’s terms of service. However, if you receive an account that is already banned, contact support immediately.
Will I get banned for using a purchased account?
No, as long as you follow the game’s terms of service and do not engage in any suspicious activity.
9. Technical Issues & Troubleshooting
What if I can't log in to my new account?
Try resetting the password using the provided email. If you still have issues, contact support.
Can I link my new account to my personal email?
It depends on the game. Some allow email changes, while others do not. Check the product details before purchasing.
10. Loyalty & Rewards
Do you have a loyalty program or rewards for repeat customers?
Yes! We appreciate our loyal customers. Join our Discord to get access to exclusive discounts, special offers, and early access to premium accounts.
Can I link my new account to my personal email?
It depends on the game. Some allow email changes, while others do not. Check the product details before purchasing.
